HAIR REMOVAL FAQ
Can the TOUCH and PRECISE TOUCH be used on all skin colours?
Yes. The TOUCH and PRECISE TOUCH are the first and only at-home permanent hair reduction devices that are clinically proven to be safe and effective for ALL skin tones (skin colour you were born with).
Do the TOUCH and PRECISE TOUCH permanent hair reduction devices work on all hair colours?
The TOUCH and PRECISE TOUCH hair removal devices use the only technology that is clinically proven to effectively remove unwanted hair that is naturally blonde, dark blonde, red, brown, brunette or black.
Are any preparations required prior to hair removal treatment?
Yes, to prepare the skin for your treatment, first you must first remove the hair from the surface of your skin. If you have dark hair you will need to shave or wax the area that you want to treat. If you have fair hair, it is recommended that you wax or epilate immediately before treating with the TOUCH or PRECISE TOUCH in order to get the best permanent hair reduction results.
When can I expect to see hair removal results?
In order to achieve the best results, follow the recommended treatment protocol. Use the TOUCH or PRECISE TOUCH on the same area once a week for seven treatments. After completing the first seven treatments, additional monthly touch-ups on an as-needed basis will help keep your skin silky smooth.
What happens if I don't do the first seven treatments every week according to the protocol?
Our permanent hair reduction protocol has been clinically proven to deliver the best results. If used less often than once a week for seven weeks, results may vary. It's never too late to get back to the suggested protocol – perform treatments in weekly intervals until hair growth reduction is achieved (if a long break was taken it is recommended to restart the protocol). After completing the first seven treatments, additional treatments on a monthly basis will help you stay on top of any new hair growth.
I used the TOUCH or PRECISE TOUCH hair removal device last week and still see hair... why would this happen?
Hair can grow up to two weeks after your last treatment. It's possible that some of your hair is still growing and wasn't affected by the last treatment. This could be caused by different hair growth cycles or that the device wasn't uniformly applied to all areas of your skin. Other factors such as genetics, metabolism and age also influence the duration of each growth cycle. Remember to glide or stamp the applicator on the treatment area without stopping in one place according to the recommended treatment durations and to cover the treatment area 2 - 3 times.
Are the TOUCH and PRECISE TOUCH hair removal devices safe?
Our devices are the only at-home hair removal devices to use patented technology that is clinically proven to be safe and effective for all skin tones.
Can I use TOUCH and PRECISE TOUCH anywhere on my body?
Both the TOUCH and PRECISE TOUCH are intended for use on the body for men and women. Both of our devices are design to be used to remove hair on the arms, legs, chest, back and stomach. The PRECISE TOUCH is specially designed for the woman’s facial hair below the jawline, underarm, and bikini. DO NOT USE our hair removal devices on the head, ears, nipples or intimate areas.
Can I use the TOUCH or PRECISE TOUCH on my face?
Our hair removal devices can be used on women's facial hair below the cheek line. Common facial areas include: mustache/upper lip, sideburns, jawline and chin/neck. Use of the device on the male face has not been tested and therefore is not recommended.
How long does a TOUCH or PRECISE TOUCH treatment take?
Depending on the body part, the hair reduction treatment time will vary. Following are approximate treatment times for small areas such as: legs (both), 20 minutes; underarms (both), four minutes; bikini area, one minute for facial areas such as upper lip, chin and jawline and two minutes for underarms. These times may vary depending upon the individual.
How do I select the right energy level?
Always start at the LOW energy level. If you feel comfortable, we recommend you increase the energy level setting for greater efficacy.
Does using the TOUCH or PRECISE TOUCH hurt?
When used as directed, you will experience just a gentle warming sensation – no nicks, cuts, stinging or snapping. If you are using the system for the first time or on a new body area, it is recommended to perform a skin sensitivity test, using the LOW energy level. (Please refer to the user guide for further skin sensitivity test instructions). Once you are comfortable with this you can increase the energy level. There is no downtime and you will be able to return to normal activities immediately after treatment.
Can I use the TOUCH or PRECISE TOUCH if I'm tanning?
Do not use the TOUCH or PRECISE TOUCH permanent hair reduction device immediately after or before an active tanning session (in natural light, on a tanning bed or when using sunless tanning products) or on areas that have been sunburned as this can make the skin more susceptible to injury.
Can I use the TOUCH or PRECISE TOUCH over tattoos?
No, you should not use our hair removal devices directly on parts of your skin where you have tattoos, dark brown or black spots (such as large freckles, birthmarks or moles) or permanent makeup. These areas may absorb too much light energy, which can injure the skin.
What is the SKIN SMOOTHING LASER™?
The SKIN SMOOTHING LASER™ is the first interactive at-home laser that is clinically proven for the treatment of fine lines and wrinkles around the eyes and mouth.
What is the SKIN SMOOTHING LASER™ technology?
The SKIN SMOOTHING LASER™ utilizes similar technology used by professional-grade lasers, delivering multiple micro-pulses of controlled, safe laser light per treatment area. This technology is known to trigger the body’s natural response to generate new collagen fibers. Skin’s support structure is reinforced from within, thus dramatically reducing wrinkles.
What areas can I treat?
The SKIN SMOOTHING LASER™ is specifically designed to treat the areas around the mouth and eyes where fine wrinkles and lines tend to develop.
Where do I start the treatment on my face?
To begin your personalized SKIN SMOOTHING LASER™ treatment plan, refer to the recommended treatment chart found on page 56 of your user manual. This will help you develop a routine that you can easily follow day to day. Some men and women start at the corner of the mouth and work up and down others start treating at the outer corner of the eye and work back and forth. After a few days you will be well on your way to a treatment routine that you find is the best for you.
Can I use a gel / topical cream before my laser treatment?
We recommend that you begin treatment with a clean dry face. We would not recommend you using any cream prior to treatment and cannot guarantee results if you do so.
Can I treat my eyelids?
The SKIN SMOOTHING LASER™ should never be used on open or closed eyelids.
The manual says to give 40 pulses; will I have better results if I give more than forty pulses or worse results if I give less than 40 pulses?
The user manual provides general guidelines for treatment, though your protocol may vary based on your skin’s individualized needs. When determining the amount of pulses you should apply, the surface area of your treatment zone and the depth of your lines and wrinkles may affect whether you choose to do more or less than the recommended 40 pulses per treatment zone.
Will I see better results the longer I use the SKIN SMOOTHING LASER™?
The SKIN SMOOTHING LASER™ is designed for regular use as part of a comprehensive skin care regimen. Results have been clinically reported after 12 weeks of consistent weekly use.
How do I turn on the SKIN SMOOTHING LASER™?
Press and hold the power button for 3 seconds and the device will activate.
Which button do I need to press to deliver a Laser pulse?
There is no need to press a button to apply your treatments. The SKIN SMOOTHING LASER™ is so easy to use that once it detects complete contact with your skin, it pulses automatically. Please review the user manual included with your device to familiarize yourself with the lights, tones and placement techniques that will maximize results from your SKIN SMOOTHING LASER™.
What’s an easy way for me to tell if my SKIN SMOOTHING LASER™ is on and ready to go?
The easiest way to quickly check if the SKIN SMOOTHING LASER™ is on/off is to look at the pulse counter display. If there is a number in the display, the SKIN SMOOTHING LASER™ is ON. If there is nothing in the display the SKIN SMOOTHING LASER™ is OFF.
Why won’t the SKIN SMOOTHING LASER™ fire/pulse when I slide it along my skin?
The SKIN SMOOTHING LASER™ must be lifted from the skin after every pulse. Place the tip on your skin, wait for the pulse, pick up the SKIN SMOOTHING LASER™, and move it to the next target area.
I placed the SKIN SMOOTHING LASER™ on my skin and lifted it as soon as I heard the tone.
I know this isn’t right because the tone is interrupted, how do I fix it?
The SKIN SMOOTHING LASER™ needs a few seconds to complete a full pulse of laser energy. After you place the Laser on your skin you will see a blue light, then a white light and you will hear a tone. The tone indicates that the Laser is firing. You must wait until the tone has finished and both lights go out—this lets you know that the pulse is complete and you can move the Laser to the next area.
I was interrupted during my treatment and put the SKIN SMOOTHING LASER™ down for a few minutes. Why did it turn off?
The safety features of the SKIN SMOOTHING LASER™ limit unwanted or unauthorized use. If the Laser is left idle or unused for 60 seconds it will turn off. Use the activation sequence to turn the Laser on and you can begin treating again.
Sometimes the SKIN SMOOTHING LASER™ doesn’t pulse in certain areas, like on my cheekbone or on my upper lip. Are there any “tricks” that will help me give a better treatment?
Everyone’s face is different. Here are a few tricks to help get the best treatment:
• Sometimes the contours of the face, like the cheekbone area, limit full contact. In this case place the tip on your face and while holding the Laser on the skin, gently move/pivot the handle of the Laser, until you see the blue light. This helps re-position the tip to achieve more complete contact with the skin.
• If you have loose or sagging skin or many wrinkles, it helps to stretch the skin slightly before you place the tip on your face. This helps flatten the skin so the Laser has a more uniform surface to contact.
After a few days of treatments, I noticed that my skin is tender and sensitive to the touch in specific areas. What should I do?
Sensitivity and tenderness may occur and are normal provided that the sensation is not prolonged or becomes uncomfortable. If your skin is uncomfortable for a prolonged period of time, you should avoid treating those areas until the sensation subsides. Reducing the power setting to LOW and treating those areas less frequently may also be a good option for your skin.
My skin feels tighter following the treatment. Is this normal?
Yes. Some users report that their skin feels tighter following the treatment. As long as the sensation does not become painful, this is normal. If the sensation increases and becomes painful, avoid treating those areas until the skin returns to normal and restart treatments using the LOW setting. You may also want to treat these areas less frequently.
My skin is itchy following treatment. Is this normal?
As part of the skin’s natural, collagen-restructuring process, you may feel itching, tingling, and warming sensations. These are all completely normal and will subside after treatment. If the sensations increase or become uncomfortable, avoid treating those areas until the skin returns to normal and restart treatments using the LOW setting. You may also want to treat these areas less frequently.
My skin feels warm following the treatment. Is this normal?
Yes. SKIN SMOOTHING LASER™ treatments can warm the skin during treatment and this sensation can linger. As long as the sensation does not become painful, this is normal. If the sensation increases and becomes painful, avoid treating those areas until the skin returns to normal and restart treatments using the LOW setting. You may also want to treat these areas less frequently.
What are the Skin Rejuvenating Pillowcase and Eye Mask with Patented Copper Technology?
This Skin Rejuvenating Pillowcase and Eye Mask are made with fibers that are infused with Copper technology, derived from the well-known essential mineral. Clinically proven to reduce the appearance of wrinkles for smoother, younger looking skin in as little as four weeks– with continuing effect over time. The pillowcase is woven with copper fibers and is clinically proven to reduce the appearance of wrinkles for smoother, younger looking skin.
What are the benefits of copper?
Copper is an essential mineral known to play an important role in the healthy function of the skin. Cupron® scientists spent over 10 years of research to bring copper technology to intelligent textiles.
How do the Skin Rejuvenating Pillowcase and Eye Mask work?
When skin is in contact with the copper infused fibers, copper ions are liberated into the moisture space between the fabric and the skin. The Copper ions that are released into this moisture help support skin’s natural self-renewal mechanism and help reduce the appearance of fine lines and wrinkles.
Are there clinical studies supporting the benefits of the intelligent textiles?
Yes. According to results from four independent double blind placebo controlled studies conducted in Israel, Korea, Texas and New Jersey, there was a statistically significant improvement in the skin’s overall appearance and a reduction in the appearance of fine lines and wrinkles. Our textiles are made up of 100% Copper infused polyester threads that are safe and non-irritating to the skin.
When will I see results?
Our textiles are clinically proven to reduce the appearance of wrinkles for smoother, younger looking skin in as little as four weeks—with continuing effect over time
What is the lifespan of the intelligent textiles?
The colour and anti-aging technology of our copper infused textiles is proven to last over 100 washes.
How do I care for my Skin Rejuvenating Pillowcase or Eye Mask?
Our Pillowcases are machine-washable. Use mild detergent and do not use fabric softener in the washer or dryer. We recommend that you hand wash your Skin Rejuvenating Eye Mask and lay flat to dry.
What are the intelligent textiles made of?
Our intelligent textiles are made of 100% Cupron® Copper Infused Polyester that is safe and non-irritating to the skin. The colour of the pillowcase is representative of the natural tone of copper.
What is the size of the intelligent textiles?
Our intelligent textiles are 249-thread count. The Standard Size pillowcases measure 20” x 26” and our King Size pillowcases measure 20” x 36”. The Eye Mask measures 8.25” x 4”.
Can I preorder items for delivery?
Yes. Certain items will be available for pre-order and will be indicated as such. We will only accept orders on items that we have in stock at the time.
How do I check an order that I've placed?
You can use your order confirmation number to check the order status on the My Account page.
Can I change my order?
Once the order has been placed, it cannot be changed online. If you wish to change your order, please call Customer Service at 1-877-651-1177, and if it has not yet been processed we will change or re-issue a new, amended order.
What if I forget my password?
You can reset your password on the My Account page.
ORDERS AND RETURNS FAQ
What should I do if my credit/debit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
Do I have to pay for shipping of any returned item?
If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you simply change your mind about wanting to keep your purchase, we will supply a pre-paid shipping label that is automatically deducted from your refund.
When do I get my refund once I have returned an item?
Once we have received the item into our warehouse we aim to process a refund onto the original payment card within two weeks. Please read our Return Policy for more details. Please note for UK purchases, our partner GlobalShopex will perform the refund.
Do I get charged for shipping and handling of each item I order?
Base shipping and handling is free. There is a charge for priority service.
Do you deliver overseas?
We currently ship to the US, Canada and the UK.
I have a question or complaint, whom should I speak to?
If it is about a product you have bought from one of our retail partners, please contact the store from which you purchased our product. If your question or complaint is about an online shopping experience please call Customer Service at (US)1-877-651-1177 or (UK) +44 2033020606. You may also complete the email submission form on theContact Us
page. For UK orders, once your order is completed, order status questions should be directed to GlobalShopex via email at email@example.com or via telephone at 786-391-4868 or +44 (020) 3371 9380.
What do I do if my device breaks down during the warranty period?
Make sure that you have registered the warranty with Customer Service. If devices are under warranty, your order confirmation email/delivery note is your proof of purchase/receipt and you should call Customer Service at (US)1-877-651-1177 or (UK) +44 020 3302 0606. You may also complete the email submission form on the Contact Us