12/1/2016 to 12/31/2020

We want you to be happy with your purchase from us. If you are unhappy with any item purchased from iluminagebeauty.com, please contact our Customer Care team at info@iluminagebeauty.com or call +44 2033020606 within 60 days for a full refund. Please note that our 60-day return policy applies only to purchases made directly from iluminagebeauty.com. All items purchased from an outside re-seller are subject to the return policy at point of purchase.

We will e-mail you with instructions of how to return your item. Please be sure to wrap the product safely and securely prior to mailing. A valid Return Authorization Number and tracking information is required for all refunds. Returns without a valid Return Authorization or tracking will be returned to sender.

To be eligible to receive a refund, returns must be post-marked within 14 days from your initial contact with Customer Care. We will inspect your return and issue you a full refund of the original purchase price for the returned product, less the amount of any damaged or missing items.

A confirmation e-mail will be sent to you once your refund has been processed. Please allow up to 10-14 business days from receipt of your package and processing of your refund.

Returns Policy Customized Products: All sales are final for customized products and you may not return customized goods. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Care Team at +44 2033020606 within 10 days of receiving your purchase.

If you purchased a customized product at a retail location and receive a damaged or defective item, please contact the specific store where the purchase was made. For a list of US stores, please refer to the Store Locator section of our website or call us at +44 2033020606.